--- title: Help Centre description: Find clear answers to common questions about our products, services, and features. --- [Skip to content](https://help.inslifeguard.com.au/en/knowledge/faq#main-content) [![INS LifeGuard Logo - RGB_Horizontal - Full Colour](https://help.inslifeguard.com.au/hs-fs/hubfs/INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png?width=800&height=154&name=INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png)](https://www.inslifeguard.com.au/) Open main navigation Close main navigation Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.inslifeguard.com.au/en/knowledge) 2. [FAQ](https://help.inslifeguard.com.au/en/knowledge/faq) - [In-Home Alarm Systems](https://help.inslifeguard.com.au/en/knowledge/in-home-alarm-systems) - [Mobile Alarm Systems](https://help.inslifeguard.com.au/en/knowledge/mobile-alarm-systems) - [Family, Carer and Village Support](https://help.inslifeguard.com.au/en/knowledge/family-carer-and-village-support) - [FAQ](https://help.inslifeguard.com.au/en/knowledge/faq#main-content) - [General Service FAQs](https://help.inslifeguard.com.au/en/knowledge/faq#general-service-faqs) - [SmartHome IP Dialler FAQs](https://help.inslifeguard.com.au/en/knowledge/faq#smarthome-ip-dialler-faqs) - [SmartHome LGX FAQs](https://help.inslifeguard.com.au/en/knowledge/faq#smarthome-lgx-faqs) - [Mobile Alarm FAQs](https://help.inslifeguard.com.au/en/knowledge/faq#mobile-alarm-faqs) - [LifeGuard Managers Portal FAQ](https://help.inslifeguard.com.au/en/knowledge/faq#lifeguard-managers-portal-faq) - [Troubleshooting](https://help.inslifeguard.com.au/en/knowledge/troubleshooting) # FAQ Find clear answers to common questions about our products, services, and features. ## General Service FAQs - [Why choose INS over other providers?](https://help.inslifeguard.com.au/en/knowledge/why-choose-ins-over-other-providers) - [How INS LifeGuard Protects Your Privacy](https://help.inslifeguard.com.au/en/knowledge/how-ins-lifeguard-protects-your-privacy) - [Who gets notified in an emergency?](https://help.inslifeguard.com.au/en/knowledge/who-gets-notified-in-an-emergency) - [How will I learn to use the alarm system?](https://help.inslifeguard.com.au/en/knowledge/how-will-i-learn-to-use-the-alarm-system) - [How can I be sure the system is working?](https://help.inslifeguard.com.au/en/knowledge/how-can-i-be-sure-the-system-is-working) - [If I'm not near the phone when I press the pendant, can I still be heard?](https://help.inslifeguard.com.au/en/knowledge/if-im-not-near-the-phone-when-i-press-the-pendant-can-i-still-be-heard) - [What is the range of the wrist or pendant transmitter?](https://help.inslifeguard.com.au/en/knowledge/what-is-the-range-of-the-wrist-or-pendant-transmitter) - [Will my transmitter work when I'm outside my home?](https://help.inslifeguard.com.au/en/knowledge/will-my-transmitter-work-when-im-outside-my-home) - [Can I wear my pendant in the shower?](https://help.inslifeguard.com.au/en/knowledge/can-i-wear-my-pendant-in-the-shower) - [Will my pendant interfere with my pacemaker if I wear it around my neck?](https://help.inslifeguard.com.au/en/knowledge/will-my-pendant-interfere-with-my-pacemaker-if-i-wear-it-around-my-neck) - [How will emergency personnel get into the home?](https://help.inslifeguard.com.au/en/knowledge/how-will-emergency-personnel-get-into-the-home) - [What happens if the electricity goes out?](https://help.inslifeguard.com.au/en/knowledge/what-happens-if-the-electricity-goes-out) - [What happens if I fall over at night?](https://help.inslifeguard.com.au/en/knowledge/what-happens-if-i-fall-over-at-night) - [What will happen if I accidentally press my pendant and send an alarm?](https://help.inslifeguard.com.au/en/knowledge/what-will-happen-if-i-accidentally-press-my-pendant-and-send-an-alarm) - [Can I set up the unit for my loved one, or does it need to be professionally installed?](https://help.inslifeguard.com.au/en/knowledge/can-i-set-up-the-unit-for-my-loved-one-or-does-it-need-to-be-professionally-installed) - [What if I wish to move the unit within my residence?](https://help.inslifeguard.com.au/en/knowledge/what-if-i-wish-to-move-the-unit-within-my-residence) - [What if I move to a new address?](https://help.inslifeguard.com.au/en/knowledge/what-if-i-move-to-a-new-address) - [How much does it cost?](https://help.inslifeguard.com.au/en/knowledge/how-much-does-it-cost) - [Can I have the monthly payment charged to my credit card?](https://help.inslifeguard.com.au/en/knowledge/can-i-have-the-monthly-payment-charged-to-my-credit-card) - [Will activating my alarm system mean higher phone bills?](https://help.inslifeguard.com.au/en/knowledge/will-activating-my-alarm-system-mean-higher-phone-bills) - [How often should I test my alarm?](https://help.inslifeguard.com.au/en/knowledge/how-often-should-i-test-my-alarm) - [Where is the INS response centre located?](https://help.inslifeguard.com.au/en/knowledge/where-is-the-response-centre-located) See less ▼ ## SmartHome IP Dialler FAQs - [There's a message on my device that reads "No Subscription" – what does that mean and how do I remove it?](https://help.inslifeguard.com.au/en/knowledge/theres-a-message-on-my-device-that-reads-no-subscription-what-does-that-mean-and-how-do-i-remove-it) - [Can I increase the size of the text on my device?](https://help.inslifeguard.com.au/en/knowledge/can-i-increase-the-size-of-the-text-on-my-device) - [What is the function of the handset on the IP Dialler?](https://help.inslifeguard.com.au/en/knowledge/what-is-the-function-of-the-handset-on-the-ip-dialler) - [Can I connect my IPD device to the nbn™?](https://help.inslifeguard.com.au/en/knowledge/can-i-connect-my-device-to-the-nbn) - [Can I change the times for the Night Time Window when the screen is dimmed?](https://help.inslifeguard.com.au/en/knowledge/can-i-change-the-times-for-the-night-time-window-when-the-screen-is-dimmed) - [How do I read notifications received on my device?](https://help.inslifeguard.com.au/en/knowledge/how-do-i-read-notifications-received-on-my-device) - [Does the IPD meet Australian Standards?](https://help.inslifeguard.com.au/en/knowledge/does-the-ipd-meet-australian-standards) See less ▼ ## SmartHome LGX FAQs - [Does the LGX meet Australian Standards?](https://help.inslifeguard.com.au/en/knowledge/does-the-lgx-meet-australian-standards) - [Will the transmitters from my IP Dialler work with the LGX?](https://help.inslifeguard.com.au/en/knowledge/will-the-transmitters-from-my-ip-dialler-work-with-the-lgx) - [What transmitters work with the SmartHome LGX?](https://help.inslifeguard.com.au/en/knowledge/what-transmitters-work-with-the-smarthome-lgx) ## Mobile Alarm FAQs - [How much do the mobile alarm systems cost?](https://help.inslifeguard.com.au/en/knowledge/how-much-do-the-mobile-alarm-systems-cost) - [Do you offer a mobile alarm app for my phone?](https://help.inslifeguard.com.au/en/knowledge/do-you-offer-a-mobile-alarm-app-for-my-phone) - [How does the LifeGuard SmartTracker work?](https://help.inslifeguard.com.au/en/knowledge/how-does-the-lifeguard-smarttracker-work) - [Why isn't INS receiving my health data?](https://help.inslifeguard.com.au/en/knowledge/why-isnt-ins-receiving-my-health-data) - [How do you locate someone using their mobile alarm?](https://help.inslifeguard.com.au/en/knowledge/how-do-you-locate-someone-via-their-mobile-alarm) ## LifeGuard Managers Portal FAQ - [Resolving Device Issues reported in the Managers Portal](https://help.inslifeguard.com.au/en/knowledge/resolving-device-issues-in-managers-portal) - [What User Roles are available in the LifeGuard Manager’s Portal?](https://help.inslifeguard.com.au/en/knowledge/user-roles-ins-managers-portal) - [How do I update resident details held by INS?](https://help.inslifeguard.com.au/en/knowledge/how-do-i-update-resident-details-held-by-ins) - [If I require a replacement device, how long will it take to receive it?](https://help.inslifeguard.com.au/en/knowledge/if-i-require-a-replacement-device-how-long-will-it-take-to-receive-it) - [What is the process followed when responding to alarms from our residents?](https://help.inslifeguard.com.au/en/knowledge/what-is-the-process-followed-when-responding-to-alarms-from-our-residents) - [What items are included with the replacement device?](https://help.inslifeguard.com.au/en/knowledge/what-items-are-included-with-the-replacement-device) - [Where will I find Terms & Conditions and Warranty information?](https://help.inslifeguard.com.au/en/knowledge/where-will-i-find-terms-conditions-and-warranty-information) - [How do I move a device from one unit or villa to another within the same village?](https://help.inslifeguard.com.au/en/knowledge/how-do-i-move-a-device-from-one-unit-or-villa-to-another-within-the-same-village) See less ▼ [![INS LifeGuard Logo - RGB_Horizontal - Full Colour](https://help.inslifeguard.com.au/hs-fs/hubfs/INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png?width=156&height=30&name=INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png "INS LifeGuard Logo - RGB_Horizontal - Full Colour")](https://www.inslifeguard.com.au/) Help Centre Copyright © 2025, INS LifeGuard