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In-Home Alarm Systems
Mobile Alarm Systems
Interact with your INS LifeGuard Alarm System
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General Service FAQs
SmartHome IP Dialler FAQs
Village Management FAQs
Mobile Alarm FAQs
Troubleshooting
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Help Centre
FAQ
In-Home Alarm Systems
Mobile Alarm Systems
Interact with your INS LifeGuard Alarm System
FAQ
General Service FAQs
SmartHome IP Dialler FAQs
Village Management FAQs
Mobile Alarm FAQs
Troubleshooting
FAQ
General Service FAQs
Why choose INS over other providers?
Who gets notified in an emergency?
How will I learn to use the alarm system?
How can I be sure the system is working?
If I'm not near the phone when I press the pendant, can I still be heard?
What is the range of the wrist or pendant transmitter?
Will my transmitter work when I'm outside my home?
Can I wear my pendant in the shower?
Will my pendant interfere with my pacemaker if I wear it around my neck?
How will emergency personnel get into the home?
What happens if the electricity goes out?
What happens if I fall over at night?
What will happen if I accidentally press my pendant and send an alarm?
Can I set up the unit for my loved one, or does it need to be professionally installed?
What if I wish to move the unit within my residence?
What if I move to a new address?
Where is the response centre located?
How much does it cost?
Can I have the monthly payment charged to my credit card?
Will activating my alarm system mean higher phone bills?
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SmartHome IP Dialler FAQs
There's a message on my device that reads "No Subscription" – what does that mean and how do I remove it?
Can I change the times for the Night Time Window when the screen is dimmed?
How do I read notifications received on my device?
Does the IPD meet Australian Standards?
Can I connect my device to the nbn™?
What is the function of the handset on the IP Dialler?
Can I increase the size of the text on my device?
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Village Management FAQs
Where will I find Terms & Conditions and Warranty information?
What items are included with the replacement device?
If I require a replacement device, how long will it take to receive it?
How do I move a device from one unit or villa to another within the same village?
How do I update resident details held by INS?
What is the process followed when responding to alarms from our residents?
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Mobile Alarm FAQs
How much do the mobile alarm systems cost?
How does the LifeGuard SmartTracker work?
Which phones does the LifeGuard SmartMobile app work with?
How do you locate someone via their mobile alarm?
