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In-Home Alarm Systems
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General Service FAQs
SmartHome IP Dialler FAQs
SmartHome LGX FAQs
Mobile Alarm FAQs
LifeGuard Managers Portal FAQ
Troubleshooting
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Help Centre
FAQ
In-Home Alarm Systems
Mobile Alarm Systems
Family, Carer and Village Support
FAQ
General Service FAQs
SmartHome IP Dialler FAQs
SmartHome LGX FAQs
Mobile Alarm FAQs
LifeGuard Managers Portal FAQ
Troubleshooting
FAQ
Find clear answers to common questions about our products, services, and features.
General Service FAQs
Why choose INS over other providers?
Who gets notified in an emergency?
How will I learn to use the alarm system?
How can I be sure the system is working?
If I'm not near the phone when I press the pendant, can I still be heard?
What is the range of the wrist or pendant transmitter?
Will my transmitter work when I'm outside my home?
Can I wear my pendant in the shower?
Will my pendant interfere with my pacemaker if I wear it around my neck?
How will emergency personnel get into the home?
What happens if the electricity goes out?
What happens if I fall over at night?
What will happen if I accidentally press my pendant and send an alarm?
Can I set up the unit for my loved one, or does it need to be professionally installed?
What if I wish to move the unit within my residence?
What if I move to a new address?
How much does it cost?
Can I have the monthly payment charged to my credit card?
Will activating my alarm system mean higher phone bills?
How often should I test my alarm?
Where is the INS response centre located?
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SmartHome IP Dialler FAQs
What is the function of the handset on the IP Dialler?
There's a message on my device that reads "No Subscription" – what does that mean and how do I remove it?
Can I connect my IPD device to the nbn™?
Can I change the times for the Night Time Window when the screen is dimmed?
How do I read notifications received on my device?
Does the IPD meet Australian Standards?
Can I increase the size of the text on my device?
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SmartHome LGX FAQs
Does the LGX meet Australian Standards?
What transmitters work with the SmartHome LGX?
Will the transmitters from my IP Dialler work with the LGX?
Mobile Alarm FAQs
How do you locate someone using their mobile alarm?
How much do the mobile alarm systems cost?
How does the LifeGuard SmartTracker work?
Do you offer a mobile alarm app for my phone?
Why isn't INS receiving my health data?
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LifeGuard Managers Portal FAQ
What User Roles are available in the LifeGuard Manager’s Portal?
Resolving Device Issues reported in the Managers Portal
How do I update resident details held by INS?
What is the process followed when responding to alarms from our residents?
If I require a replacement device, how long will it take to receive it?
What items are included with the replacement device?
Where will I find Terms & Conditions and Warranty information?
How do I move a device from one unit or villa to another within the same village?
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