FAQ
Find clear answers to common questions about our products, services, and features.
General Service FAQs
- Why choose INS over other providers?
- How INS LifeGuard Protects Your Privacy
- Who gets notified in an emergency?
- How will I learn to use the alarm system?
- How can I be sure the system is working?
- If I'm not near the phone when I press the pendant, can I still be heard?
- What is the range of the wrist or pendant transmitter?
- Will my transmitter work when I'm outside my home?
- Can I wear my pendant in the shower?
- Will my pendant interfere with my pacemaker if I wear it around my neck?
- How will emergency personnel get into the home?
- What happens if the electricity goes out?
- What happens if I fall over at night?
- What will happen if I accidentally press my pendant and send an alarm?
- Can I set up the unit for my loved one, or does it need to be professionally installed?
- What if I wish to move the unit within my residence?
- What if I move to a new address?
- How much does it cost?
- Can I have the monthly payment charged to my credit card?
- Will activating my alarm system mean higher phone bills?
- How often should I test my alarm?
- Where is the INS response centre located?
SmartHome IP Dialler FAQs
- There's a message on my device that reads "No Subscription" – what does that mean and how do I remove it?
- Can I increase the size of the text on my device?
- What is the function of the handset on the IP Dialler?
- Can I connect my IPD device to the nbn™?
- Can I change the times for the Night Time Window when the screen is dimmed?
- How do I read notifications received on my device?
- Does the IPD meet Australian Standards?
SmartHome LGX FAQs
Mobile Alarm FAQs
LifeGuard Managers Portal FAQ
- Resolving Device Issues reported in the Managers Portal
- What User Roles are available in the LifeGuard Manager’s Portal?
- How do I update resident details held by INS?
- If I require a replacement device, how long will it take to receive it?
- What is the process followed when responding to alarms from our residents?
- What items are included with the replacement device?
- Where will I find Terms & Conditions and Warranty information?
- How do I move a device from one unit or villa to another within the same village?