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If I require a replacement device, how long will it take to receive it?

Depending on your location, the replacement device will be posted via either Australia Post or a contracted courier. The standard time frame is 14 business days from your initial request. Please Note: Once dispatched, INS does not have any control over these delivery services. If you do not receive your order within this time frame, please contact INS on 1800 636 226 and a customer service officer will investigate and get back to you.

For more helpful information, please consult the INS LifeGuard Manager's Guide.