---
title: Help Centre
description: Get technical support for INS LifeGuard alarm systems, including helpful guides and video tutorials.
---

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1. [Help Centre](https://help.inslifeguard.com.au/en/knowledge)
2. [Troubleshooting](https://help.inslifeguard.com.au/en/knowledge/troubleshooting)

- [In-Home Alarm Systems](https://help.inslifeguard.com.au/en/knowledge/in-home-alarm-systems)
- [Mobile Alarm Systems](https://help.inslifeguard.com.au/en/knowledge/mobile-alarm-systems)
- [Family, Carer and Village Support](https://help.inslifeguard.com.au/en/knowledge/family-carer-and-village-support)
- [FAQ](https://help.inslifeguard.com.au/en/knowledge/faq#main-content)
  
  
  
  
  
    - [General Service FAQs](https://help.inslifeguard.com.au/en/knowledge/faq#general-service-faqs)
    - [SmartHome IP Dialler FAQs](https://help.inslifeguard.com.au/en/knowledge/faq#smarthome-ip-dialler-faqs)
    - [SmartHome LGX FAQs](https://help.inslifeguard.com.au/en/knowledge/faq#smarthome-lgx-faqs)
    - [Mobile Alarm FAQs](https://help.inslifeguard.com.au/en/knowledge/faq#mobile-alarm-faqs)
    - [LifeGuard Managers Portal FAQ](https://help.inslifeguard.com.au/en/knowledge/faq#lifeguard-managers-portal-faq)
- [Troubleshooting](https://help.inslifeguard.com.au/en/knowledge/troubleshooting)

# Troubleshooting

 Get technical support for INS LifeGuard alarm systems, including helpful guides and video tutorials.

- [Troubleshooting the SmartHome IPD](https://help.inslifeguard.com.au/en/knowledge/troubleshooting-the-ip-dialler-ipd)
- [How do I convert a pendant to a wrist transmitter?](https://help.inslifeguard.com.au/en/knowledge/how-do-i-convert-a-pendant-to-a-wrist-transmitter)
- [Why can't I hear the nurse when they call back on the INS LifeGuardian® app?](https://help.inslifeguard.com.au/en/knowledge/why-cant-i-hear-the-nurse-when-they-call-back-on-the-ins-lifeguardian-app)
- [Troubleshooting the SmartHome LGX](https://help.inslifeguard.com.au/en/knowledge/troubleshooting-the-smarthome-lgx)
- [Troubleshooting the LifeGuard SmartTracker](https://help.inslifeguard.com.au/en/knowledge/troubleshooting-the-lifeguard-smarttracker)
- [LifeGuard SafetyWatch Announces the Time](https://help.inslifeguard.com.au/en/knowledge/safetywatch-announces-the-time)
- [Troubleshooting your LifeGuard SafetyWatch](https://help.inslifeguard.com.au/en/knowledge/troubleshooting-your-lifeguard-safetywatch)
- [Replacing the Battery in your Fall Sensor](https://help.inslifeguard.com.au/en/knowledge/replacing-your-fall-sensor-battery)

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