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  3. General Service FAQs

How much does it cost?

There is a one-off establishment fee to install your INS equipment and establish the monitoring service, but it can be reduced if you’re able to self-install (it’s easy and we provide instructions). An ongoing monitoring fee provides 24/7 access to the experienced TeleHealth Nurses in our Emergency Response Centre, as well as our chat line / medical info line. Various plans are available – you can pay quarterly, half-yearly or yearly. Please call 1800 636 226 for more information – our operators would be happy to discuss the fees with you. Alternatively, you can visit our online store for more information.

There are no hidden costs, no long-term contracts, and you may discontinue the service at any time. And unlike other providers, once you are with INS, all calls made to INS LifeGuard from the alarm system are free!

DVA Beneficiaries or residents of South Australia may be eligible to receive their Personal Response System at no cost. Call us on 1800 636 226 to learn more.