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Troubleshooting
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Help Centre
FAQ
General Service FAQs
In-Home Alarm Systems
Mobile Alarm Systems
Family, Carer and Village Support
FAQ
General Service FAQs
SmartHome IP Dialler FAQs
SmartHome LGX FAQs
Mobile Alarm FAQs
LifeGuard Managers Portal FAQ
Troubleshooting
Where is the INS response centre located?
Our Emergency Response Centre is located in New South Wales, Australia. It operates 24/7, including all public holidays – so we’re always available when you need assistance.
Related articles
What if I wish to move the unit within my residence?
How much do the mobile alarm systems cost?
How do I update resident details held by INS?
Why choose INS over other providers?
Why isn't INS receiving my health data?