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How do I update resident details held by INS?

If your village has our newest LifeGuard SmartHome IP Diallers, you can request access to the LifeGuard Manager’s Portal. This innovative, secure web portal allows you to update your residents’ details (with their permission), as well as run reports, broadcast information, and much more. It also allows you to provide TeleHealth services to your residents. To request access to this portal, simply send us an email.

We also offer the LifeGuard Client Portal, which your residents can request access to for no charge. Residents can even update their details right on the IPD following these instructions. Full instructions are also contained in the SmartHome IPD User Guide that comes with their device. These methods empower residents to update their own information at any time.