---
title: Why isn't INS receiving my health data?
description: Learn why INS LifeGuard might not be receiving your health data and steps you can take to ensure your device is transmitting information correctly.
---

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December 18, 2025

# Why isn't INS receiving my health data?

Sometimes INS LifeGuard may not receive your health data promptly due to factors beyond our control, such as:

- Lack of internet or Bluetooth connection
- Permissions not granted for data sharing
- Low device battery or storage limitations
- Disabled background app refresh or syncing errors
- Interference from third-party apps, regional restrictions, or geofence limits
- Low Power Mode on Phone or not wearing your Watch

INS is not liable for delays caused by these issues. To minimise disruptions, ensure your devices are **charged, connected, updated, and configured correctly**.

If problems persist, please contact our **support team** on **1800 636 226** for assistance.

- [In-Home Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/in-home-alarm-systems?hsLang=en)
- [Mobile Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/mobile-alarm-systems?hsLang=en)
- [Family, Carer and Village Support](https://help.inslifeguard.com.au/knowledge-base/family-carer-and-village-support?hsLang=en)
- [FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#main-content)
  
  
  
  
  
    - [General Service FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#general-service-faqs)
    - [SmartHome IP Dialler FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-ip-dialler-faqs)
    - [SmartHome LGX FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-lgx-faqs)
    - [Mobile Alarm FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#mobile-alarm-faqs)
    - [LifeGuard Managers Portal FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#lifeguard-managers-portal-faq)
- [Troubleshooting](https://help.inslifeguard.com.au/knowledge-base/troubleshooting?hsLang=en)

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