--- title: Why choose INS over other providers? description: Discover why INS LifeGuard stands out from other providers, offering reliable medical and personal alarms, friendly support, and peace of mind for you and your loved ones. --- [Skip to content](https://help.inslifeguard.com.au/knowledge-base/why-choose-ins-over-other-providers#main-content) [![INS LifeGuard Logo - RGB_Horizontal - Full Colour](https://help.inslifeguard.com.au/hs-fs/hubfs/INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png?width=800&height=154&name=INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png)](https://www.inslifeguard.com.au/) Open main navigation Close main navigation Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.inslifeguard.com.au/knowledge-base?hsLang=en) 2. [FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en) 3. [General Service FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#general-service-faqs) December 17, 2025 # Why choose INS over other providers? ## We're staffed by qualified healthcare professionals. Delving into the world of Personal and Medical Alarms is a daunting process that can overwhelm you fast and with an overload of new information. **You may be asking yourself,** ***Why INS LifeGuard?*** and it is a valid question asked by thousands of people every year. The answer is simple though. Unlike all of the other providers across Australia, INS LifeGuard is the only nurse-led emergency response provider where our alarms are answered by **Nurses** and other **Medical Professionals**. Across the industry the standard has been to hire security guards, school-leavers or first aid attendants.  ***Why does this matter?* you may be asking.** Let us ask you a different question in return. If your loved one is having a heart attack and needs urgent help, who would you rather help them and handle their alarm? Dave with his first aid certificate, or Shelly the Registered Nurse? How many times have we heard of someone who, for example, had been having chest pains for hours and didn’t tell anyone? They didn’t realise it was serious and didn’t want to be a bother to anyone. Well **INS LifeGuard** *wants* to be bothered – we would much prefer to deal with a situation early, and before it becomes an emergency event. In fact, often INS has been able to avoid serious medical events by having our nurses triage the situation and offer medical advice and assistance before the situation became critical. ***Nurses aren't cheap, does that mean INS LifeGuard is more expensive?* **No, in fact INS LifeGuard is often at a similar cost, or even lower, than many of the other monitored Personal and Medical Alarm providers across Australia. ***INS exceeds Australian Standards for medical monitoring - indeed we work under the higher standards required and expected of us as registered healthcare professionals.*** Remember, when you press the help button of an INS Personal Alarm, you’re talking to nurses and other qualified healthcare professionals.  **Real Nurses. Real Care. Always There.**  ![Nurse-Consult](https://help.inslifeguard.com.au/hs-fs/hubfs/Nurse-Consult.jpg?width=670&name=Nurse-Consult.jpg)   - [In-Home Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/in-home-alarm-systems?hsLang=en) - [Mobile Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/mobile-alarm-systems?hsLang=en) - [Family, Carer and Village Support](https://help.inslifeguard.com.au/knowledge-base/family-carer-and-village-support?hsLang=en) - [FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#main-content) - [General Service FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#general-service-faqs) - [SmartHome IP Dialler FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-ip-dialler-faqs) - [SmartHome LGX FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-lgx-faqs) - [Mobile Alarm FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#mobile-alarm-faqs) - [LifeGuard Managers Portal FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#lifeguard-managers-portal-faq) - [Troubleshooting](https://help.inslifeguard.com.au/knowledge-base/troubleshooting?hsLang=en) [![INS LifeGuard Logo - RGB_Horizontal - Full Colour](https://help.inslifeguard.com.au/hs-fs/hubfs/INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png?width=156&height=30&name=INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png "INS LifeGuard Logo - RGB_Horizontal - Full Colour")](https://www.inslifeguard.com.au/) Help Centre Copyright © 2025, INS LifeGuard