Who gets notified in an emergency?

If you are living in your own home and INS has received an emergency alarm, we will contact Emergency Services, such as police, fire brigade, or ambulance depending on the situation. Once we have contact them, we will then contact your nominated Emergency Contacts that you have provided permission for us to call, either at the time of the Emergency or when you provided your Client Information Form back to INS. 

If you are residing in a Village, INS will follow the village protocols, and summon Emergency Services (police, fire brigade, or ambulance) depending on the situation. With your permission, we’ll call the nominated Emergency contacts provided on your Client Information Form, and/or the Village Manager.

Don't worry, you always have the final say, so if during the emergency you say you do not want anyone called*, INS will respect your wishes.

If your Emergency Contacts are using INS LifeGuardian Connect® and have the appropriate permissions, they will receive a notification on their phone once the Alarm has been completed by INS LifeGuard.

_{*INS may still call the Village to advise of an Ambulance attending but will not provide details unless permission has been granted to do so.}