What to do if you can’t hear the SmartTracker or the nurse

The SmartTracker speaks during alarms. If you don’t hear audio:

1. Check the Voice Tone setting

• Press the lower side button twice

• The device will say whether Voice Tone is ON or OFF

Ensure it is ON.

2. If audio is still not heard

This may indicate:

• A speaker fault

• A network issue

• The device not being close enough to you

Contact INS LifeGuard on 1800 636 226 if the issue continues.