---
title: What is the process followed when responding to alarms from our residents?
description: Learn the step-by-step process INS LifeGuard follows when responding to alarms from residents, ensuring help is sent quickly and appropriately.
---

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December 18, 2025

# What is the process followed when responding to alarms from our residents?

INS has developed a diagram that outlines the entire process, including how we comply with Australian Standard AS4607, which governs Personal Response Systems. You can view or download this diagram by clicking the link below.

- [INS Emergency Alarm Response Process](https://help.inslifeguard.com.au/hubfs/Documents/INS-Emergency-Alarm-Response-Process.pdf?hsLang=en)

Of course, INS will always follow your particular village protocols. If you have access to the [LifeGuard Manager’s Portal](https://www.inslifeguard.com.au/managers-portal/) you can update your protocols directly at any time. This innovative, secure web portal also allows you to update your residents’ details (with their permission), as well as run reports, broadcast information, and much more. To request access to this portal, simply [send us an email](mailto:lifeguard@theinsgroup.com.au?subject=Manager%27s%20Portal%20access%20request).

- [In-Home Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/in-home-alarm-systems?hsLang=en)
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