---
title: What if I move to a new address?
description: Find out how to update INS LifeGuard when moving to a new address, so you stay protected without interruption.
---

[Skip to content](https://help.inslifeguard.com.au/knowledge-base/what-if-i-move-to-a-new-address#main-content)

[![INS LifeGuard Logo - RGB_Horizontal - Full Colour](https://help.inslifeguard.com.au/hs-fs/hubfs/INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png?width=800&height=154&name=INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png)](https://www.inslifeguard.com.au/)

Open main navigation

Close main navigation

 Hello, how can we help you?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://help.inslifeguard.com.au/knowledge-base?hsLang=en)
2. [FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en)
3. [General Service FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#general-service-faqs)

December 17, 2025

# What if I move to a new address?

If you move to a new address, INS is able to update your file to reflect your new address, we just need to be advised of this as soon as reasonably possible. If you have moved and do not change your address with INS and push your button and need help, the Ambulance will be sent to your previous address that we have on file.

If you are moving in with someone and they also have an INS Personal Alarm, you may not need both of them, in which case give INS a call on **1800 636 226** and we can work with you and advise on what is needed and what is not needed.

Once the Alarm system is installed at your new address, and everything is turned on and powered up, push the help button and send an Alarm through and let us know you are testing in your new home.

- [In-Home Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/in-home-alarm-systems?hsLang=en)
- [Mobile Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/mobile-alarm-systems?hsLang=en)
- [Family, Carer and Village Support](https://help.inslifeguard.com.au/knowledge-base/family-carer-and-village-support?hsLang=en)
- [FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#main-content)
  
  
  
  
  
    - [General Service FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#general-service-faqs)
    - [SmartHome IP Dialler FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-ip-dialler-faqs)
    - [SmartHome LGX FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-lgx-faqs)
    - [Mobile Alarm FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#mobile-alarm-faqs)
    - [LifeGuard Managers Portal FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#lifeguard-managers-portal-faq)
- [Troubleshooting](https://help.inslifeguard.com.au/knowledge-base/troubleshooting?hsLang=en)

[![INS LifeGuard Logo - RGB_Horizontal - Full Colour](https://help.inslifeguard.com.au/hs-fs/hubfs/INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png?width=156&height=30&name=INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png "INS LifeGuard Logo - RGB_Horizontal - Full Colour")](https://www.inslifeguard.com.au/)

Help Centre

<https://www.facebook.com/INSLifeGuardAU> <https://www.instagram.com/inslifeguard/> <https://au.linkedin.com/company/ins-lifeguard>

Copyright © 2025, INS LifeGuard