---
title: Troubleshooting the SmartHome LGX
description: Watch this video guide to troubleshoot your INS LifeGuard SmartHome LGX, with step-by-step tips to keep your alarm system working reliably.
---

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December 18, 2025

# Troubleshooting the SmartHome LGX

## If you're having any issues with your LifeGuard SmartHome LGX, follow the steps in these videos to troubleshoot.

1. **Check the Power**
   
   
   
   
   
   
   
    
2. **Check Network Connectivity**
   
   
   
   
   
   
   
    
3. **Reset the System**

If, after following the steps above, you still require assistance, please contact INS LifeGuard's Technical Support Team on **1800 870 410**, or email [lifeguard@theinsgroup.com.au](mailto:lifeguard@theinsgroup.com.au).

- [In-Home Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/in-home-alarm-systems?hsLang=en)
- [Mobile Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/mobile-alarm-systems?hsLang=en)
- [Family, Carer and Village Support](https://help.inslifeguard.com.au/knowledge-base/family-carer-and-village-support?hsLang=en)
- [FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#main-content)
  
  
  
  
  
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    - [SmartHome IP Dialler FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-ip-dialler-faqs)
    - [SmartHome LGX FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-lgx-faqs)
    - [Mobile Alarm FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#mobile-alarm-faqs)
    - [LifeGuard Managers Portal FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#lifeguard-managers-portal-faq)
- [Troubleshooting](https://help.inslifeguard.com.au/knowledge-base/troubleshooting?hsLang=en)

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