---
title: LifeGuard SmartTracker Power & Charging Troubleshooting Guide
description: Step-by-step guide to troubleshoot LifeGuard SmartTracker power and charging issues, including connectivity, battery, and physical device checks.
---

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December 18, 2025

# LifeGuard SmartTracker Power & Charging Troubleshooting Guide

The **LifeGuard SmartTracker** is designed to keep you connected and safe wherever you go. If it isn’t powering on or working as expected, this guide will help you troubleshoot common power and charging issues.

### SmartTracker Not Powering On When Off the Charging Dock

If there are **no lights flashing** when you remove the SmartTracker from the charging dock, it may be flat, powered off, or temporarily without signal.

1. **Press the SOS button once briefly.** 
     - If the device is on, it will beep (if voice notifications are off) or announce the time.
2. **If there is no response**, check whether the device is powered off: 
     - Press and hold the **top-left button** with the call icon.
     - Keep holding until all **three front lights flash** (green, blue, then red).
     - Wait about one minute, then press the SOS button again.

If the device responds, the issue is resolved.

### Troubleshooting Charging Issues

If the SmartTracker still doesn’t respond, it may not be charging properly.

- Wipe the **four gold connectors** on the back of the device with a clean cloth.
- Ensure the device is **completely dry** before charging.
- Place it back in the dock and gently **wiggle it** until you feel a slight click or pull.

If the lights flash, leave it charging for up to **30 minutes**, then press the SOS button to check for sound or voice prompts.

### Checking for Physical Damage

If the SmartTracker still isn’t working, inspect it for physical damage:

- No sound but lights are on: 
    - Check the top corners for gaps or missing screws on the back.
- No lights at all: 
    - Look for cracks along the bottom or missing connector pins.

If you notice physical damage, contact **INS LifeGuard on 1800 636 226** for advice on next steps.

 

### Network Connectivity

The SmartTracker uses the **Telstra 4G mobile network**.

- Make sure you are within a 4G coverage area.
- If the device cannot connect or power on, consider using the **INS LifeGuardian® app** while the issue is being resolved.

### Need More Help?

If these steps don’t resolve the issue, please contact **INS LifeGuard on 1800 636 226** and our team will assist you.

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