---
title: The LifeGuard Manager's Portal
description: Learn about the INS LifeGuard Manager’s Portal, a secure online platform that lets you manage alarms, update resident details, and monitor safety efficiently.
---

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December 18, 2025

# The LifeGuard Manager's Portal

## A secure, innovative intranet site for village and care managers to interact with resident / client alarm systems, including the new INS LifeGuardian® app.

### Features:

- **Access real-time reports**\* such as Low Usage (alarms that haven’t been   
  activated/tested in 30 days or more) and Activations (alarms received, including   
  resident/client name, alarm type and triggering device) for a certain date range
- **Update resident / client information**\* directly in the portal
- **Update Procedures and Protocols**, including your staff contact details and how   
  you wish to be notified of events\* and other instructions to INS
- **Set up scheduled notifications** via email or SMS
- **Manage My Concierge service requests and fees** – via automated emails   
  to your nominated personnel to arrange requested services or via our White   
  Labelled service where INS will live answer using your branding and arrange   
  requested services on your behalf
- **Set-up tasks and reminders** for individuals, groups, or all residents / community clients
- **Broadcast messages** or community news to one individual, specific groups, or all residents / community clients
- **Set up Super User accounts** with a global view across multiple sites
- **Issue Evacuation Alerts** in real time†, both practice drills and emergency alerts, complete with warning sirens and recorded announcements

To request access to the Manager's Portal, just [send us an email](mailto:lifeguard@theinsgroup.com.au?subject=Manager%27s%20Portal%20access%20request).

[View Flyer for More Information](https://help.inslifeguard.com.au/hubfs/Documents/Managers-Portal-Flyer.pdf?hsLang=en)

[View our Manager's Guide.](https://help.inslifeguard.com.au/hubfs/Documents/Managers-Guide.pdf?hsLang=en)

 

\* Subject to primary consent.

† Subject to end-user hardware, network and other issues beyond the control of INS.

 

 

 

- [In-Home Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/in-home-alarm-systems?hsLang=en)
- [Mobile Alarm Systems](https://help.inslifeguard.com.au/knowledge-base/mobile-alarm-systems?hsLang=en)
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- [FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#main-content)
  
  
  
  
  
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    - [SmartHome IP Dialler FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#smarthome-ip-dialler-faqs)
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    - [Mobile Alarm FAQs](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#mobile-alarm-faqs)
    - [LifeGuard Managers Portal FAQ](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en#lifeguard-managers-portal-faq)
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