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How much does INS LifeGuard cost?

The cost of an INS LifeGuard service depends on the type of system you choose, whether you require professional installation and any additional features or devices you would like included.

In-Home Alarm Systems

Our in-home alarm systems are provided on a monthly lease arrangement. INS LifeGuard retains ownership of the equipment, so there is no large upfront equipment purchase.

When the system is no longer required, simply return the equipment to INS LifeGuard. Once it has been received and the service has been finalised, your ongoing charges will cease.

You can choose between:

  • Professional installation: A technician attends the property to install and test the system.

  • Self-installation: The system is supplied ready to connect, with a lower establishment fee.

Our in-home systems are designed to be straightforward to install. However, if you or a family member need assistance, our team is available on 1800 636 226 to guide you through the setup and confirm that everything is working correctly.

After installation, there is one ongoing monthly service fee.

Mobile Personal Alarms

Mobile personal alarms, including our SmartTracker and SafetyWatch devices, operate differently from our in-home systems.

These devices are purchased outright and owned by you. This means there is a higher initial equipment cost, followed by a lower ongoing monthly service fee.

Customers who combine an in-home alarm system with an eligible mobile alarm service may also receive a discounted monthly rate for the mobile service.

INS LifeGuardian® App

The INS LifeGuardian® app transforms your compatible mobile phone into a personal alarm system.

Because you use your own mobile phone, there is no separate alarm hardware to purchase. You simply pay for the ongoing INS LifeGuardian® service.

The app can also be paired with a compatible smartwatch to provide additional safety, health and monitoring features.

INS LifeGuardian® Watch

For customers who would like to use the full capabilities of INS LifeGuardian® but do not already own a compatible smartwatch, our INS LifeGuardian® Watch option may be suitable.

This option allows the cost of an eligible smartwatch to be bundled with the ongoing INS LifeGuardian® service.

Nurse-led Support, 24 Hours a Day

Whichever system you choose, your alarms are answered through the INS LifeGuard 24-hour Emergency Response Centre by experienced nurses, paramedics and other qualified healthcare professionals.

Our clinical team can assist with emergency alarms, provide reassurance and support, and help with general health or medication-related enquiries where appropriate.

No Hidden Costs or Lock-in Contracts

INS LifeGuard services have:

  • No hidden costs

  • No lock-in contracts

  • No charge for calls made to INS LifeGuard through your alarm system

  • The flexibility to discontinue your service when it is no longer required

Payment and Funding Options

You can pay for your INS LifeGuard service monthly, quarterly, half-yearly or annually.

Depending on your eligibility and circumstances, funding may also be available through programs such as:

  • Department of Veterans' Affairs

  • Support at Home

  • Home Care Packages

  • NDIS

  • Other approved funding arrangements

Our team can help you understand the available options and determine which INS LifeGuard solution best suits your needs.

Visit our online store for further information, or call our friendly team on 1800 636 226.