--- title: Help Centre description: Knowledge Base for the products and services offered and supplied by INS LifeGuard --- [Skip to content](https://help.inslifeguard.com.au/knowledge-base#main-content) [![INS LifeGuard Logo - RGB_Horizontal - Full Colour](https://help.inslifeguard.com.au/hs-fs/hubfs/INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png?width=800&height=154&name=INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png)](https://www.inslifeguard.com.au/) Open main navigation Close main navigation Hello, how can we help you? - There are no suggestions because the search field is empty. ### [![](https://help.inslifeguard.com.au/hubfs/Knowledge-Base/Category%20Icons/KB%20In-Home%20Alarms.png) In-Home Alarm Systems Find guides on self-installation, testing, and using our in-home alarm systems to ensure reliable performance and peace of mind.](https://help.inslifeguard.com.au/knowledge-base/in-home-alarm-systems?hsLang=en) - [How to install your IP Dialler (V2)](https://help.inslifeguard.com.au/knowledge-base/how-do-i-self-install-the-ipd-v2?hsLang=en) - [How to install your IP Dialler (V1)](https://help.inslifeguard.com.au/knowledge-base/how-do-i-self-install-my-v1-unit?hsLang=en) - [How to Test your IPD Alarm System](https://help.inslifeguard.com.au/knowledge-base/how-to-test-your-alarm-system?hsLang=en) - [How to update your personal details directly from the LifeGuard IP Dialler](https://help.inslifeguard.com.au/knowledge-base/how-do-i-update-my-personal-details-directly-from-my-ip-dialler?hsLang=en) [See more](https://help.inslifeguard.com.au/knowledge-base/in-home-alarm-systems?hsLang=en) ### [![](https://help.inslifeguard.com.au/hubfs/Knowledge-Base/Category%20Icons/KB%20Mobile%20Alarms.png) Mobile Alarm Systems With features like 24/7 monitoring, fall detection, and more, our mobile alarms are designed for independent living and peace of mind.](https://help.inslifeguard.com.au/knowledge-base/mobile-alarm-systems?hsLang=en) - [Using the LifeGuard SmartTracker (V2) with professional monitoring by INS LifeGuard](https://help.inslifeguard.com.au/knowledge-base/using-the-lifeguard-smarttracker-v2-with-professional-monitoring-by-ins-lifeguard?hsLang=en) - [Using the LifeGuard SmartTracker (V2) self-monitoring by family or carers](https://help.inslifeguard.com.au/knowledge-base/setting-up-the-lifeguard-smarttracker-v2-with-self-monitoring-by-family-or-carers?hsLang=en) [See more](https://help.inslifeguard.com.au/knowledge-base/mobile-alarm-systems?hsLang=en) ### [![](https://help.inslifeguard.com.au/hubfs/Knowledge-Base/Category%20Icons/KB%20Carer%20Interact.png) Family, Carer and Village Support Find resources to help family, carers and village managers use our secure web portals and app for seamless support and interaction.](https://help.inslifeguard.com.au/knowledge-base/family-carer-and-village-support?hsLang=en) - [The LifeGuard Manager's Portal](https://help.inslifeguard.com.au/knowledge-base/lifeguard-managers-portal?hsLang=en) - [The LifeGuard Client Portal](https://help.inslifeguard.com.au/knowledge-base/about-the-lifeguard-client-portal?hsLang=en) [See more](https://help.inslifeguard.com.au/knowledge-base/family-carer-and-village-support?hsLang=en) ### [![](https://help.inslifeguard.com.au/hubfs/Knowledge-Base/Category%20Icons/KB%20FAQ.png) FAQ Find clear answers to common questions about our products, services, and features.](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en) - [Why choose INS over other providers?](https://help.inslifeguard.com.au/knowledge-base/why-choose-ins-over-other-providers?hsLang=en) - [Who gets notified in an emergency?](https://help.inslifeguard.com.au/knowledge-base/who-gets-notified-in-an-emergency?hsLang=en) - [What is the range of my wrist or pendant transmitter?](https://help.inslifeguard.com.au/knowledge-base/what-is-the-range-of-my-transmitter?hsLang=en) - [How Emergency Services Access Your Home Safely in an Emergency.](https://help.inslifeguard.com.au/knowledge-base/how-emergency-services-access-your-home-safely-in-an-emergency?hsLang=en) - [What happens if my power goes out?](https://help.inslifeguard.com.au/knowledge-base/what-happens-if-my-power-goes-out?hsLang=en) [See more](https://help.inslifeguard.com.au/knowledge-base/faq?hsLang=en) ### [![](https://help.inslifeguard.com.au/hubfs/Knowledge-Base/Category%20Icons/KB%20Troubleshooting.png) Troubleshooting Get technical support for INS LifeGuard alarm systems, including helpful guides and video tutorials.](https://help.inslifeguard.com.au/knowledge-base/troubleshooting?hsLang=en) - [Troubleshooting the SmartHome IPD](https://help.inslifeguard.com.au/knowledge-base/troubleshooting-the-ip-dialler-ipd?hsLang=en) [See more](https://help.inslifeguard.com.au/knowledge-base/troubleshooting?hsLang=en) [![INS LifeGuard Logo - RGB_Horizontal - Full Colour](https://help.inslifeguard.com.au/hs-fs/hubfs/INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png?width=156&height=30&name=INS%20LifeGuard%20Logo%20-%20RGB_Horizontal%20-%20Full%20Colour.png "INS LifeGuard Logo - RGB_Horizontal - Full Colour")](https://www.inslifeguard.com.au/) Help Centre Copyright © 2025, INS LifeGuard